FAQs

Buying FAQs

We are happy to provide you quote - please email us at relassay@relassay.com specifying the products and amount that you require.

Please email your order request to relassay@relassay.com with product names, quantities and delivery details.

Payment details are shared after quotation and order confirmation.

Please contact us for current stock information before placing your order.

Transit time depends on destination and shipping method. We will inform you during quotation.

We ship internationally through suitable logistics providers.

Orders are shipped after confirmation and payment process.

We have application codes for most automated biochemistry analyzers. Please email us for the specific application codes of your analyzer.

Our kits are designed for automated biochemistry analyzers. Contact us for analyzer compatibility.

Please contact our technical support with lot number, analyzer model and application details.

Please follow the storage conditions specified in the kit insert.

Sample types are specified in each product insert.

Please contact us before using an alternative filter.

We recommend using the same lot number when comparing or analyzing multiple samples.